Shipping policy

VIRANLUXE

FLAT 139B O'DRISCOLL HOUSE, DU CANE ROAD
LONDON, ENGLAND W12 0UB
United Kingdom

Email: support@viranluxe.com
Contact Page: https://viranluxe.com/pages/contact

1. Shipping Coverage

We currently ship to:

  • United Kingdom

  • Europe

  • Selected international destinations

If your country is available at checkout, we can ship to your location.

2. Processing Time

All orders are processed within 1–2 business days (Monday to Friday).

Orders placed after 17:00 GMT or on weekends/public holidays will be processed on the next business day.

3. Delivery Time

Once your order has been processed and shipped, estimated delivery time is:

4–6 business days (Monday to Friday delivery)

Delivery times are estimates only and may vary due to:

  • Customs processing

  • Carrier delays

  • High order volume

  • Public holidays

  • Location-based factors

4. Shipping Methods

We work with trusted carriers depending on destination and availability, including:

  • DHL

  • UPS

  • DPD

  • Evri

The carrier used for your order is selected automatically based on logistics and destination.

5. Shipping Fees

We offer free standard shipping on all orders.

No minimum purchase is required.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Tracking updates may take 2–5 business days to appear in the carrier system.

7. Customs and Import Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price.

8. Delays

In rare cases, delays may occur due to circumstances outside our control, including but not limited to:

  • Customs clearance

  • Carrier disruptions

  • Peak seasons

  • Weather conditions

We are not responsible for delays caused by third-party shipping providers.

9. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for lost, delayed, or returned orders due to incorrect or incomplete addresses.

If an order is returned due to an address error, additional shipping fees may apply for reshipment.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@viranluxe.com.

We will assist you in investigating the issue with the shipping carrier.

11. Contact

For any shipping-related questions:

Email: support@viranluxe.com
Contact Page: https://viranluxe.com/pages/contact