Refund policy

VIRANLUXE

FLAT 139B O'DRISCOLL HOUSE, DU CANE ROAD
LONDON, ENGLAND W12 0UB
United Kingdom

Email: support@viranluxe.com
Contact Page: https://viranluxe.com/pages/contact

30-Day Easy Returns

At VIRANLUXE, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a simple and transparent return process.

Return Eligibility

You may return eligible items within 30 days from the date of delivery.

To qualify for a return, items must:

  • Be unused and unworn
  • Be in original condition
  • Be returned in original packaging
  • Include all original tags, accessories, and documentation

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, VIRANLUXE will cover all return shipping costs and provide a prepaid return label.

Change of Mind / Buyer’s Remorse

If you wish to return an item due to personal preference, incorrect selection, or no longer wanting the item, return shipping costs are the customer’s responsibility.

Shipping fees paid during checkout are non-refundable.

How to Return an Item

Step 1: Contact Us

Email us at support@viranluxe.com or submit a request through our contact page within 30 days of receiving your order.

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Step 2: Return Authorization

Our support team will review your request and provide return approval along with detailed return instructions.

The return address will be provided once your return request is approved.

Step 3: Ship the Item

Carefully package the item and ship it according to the instructions provided.

Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds are processed within 5–10 business days to your original payment method.

Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or variation, please contact our support team and we will assist you.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return.

These items will be clearly identified on the product page.

Need Help?

FAQ: https://viranluxe.com/pages/faq
Contact Support: support@viranluxe.com

Customer Service Hours

Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM

Response time: Within 24 hours

Thank you for shopping with VIRANLUXE.