Privacy policy

VIRANLUXE

FLAT 139B O'DRISCOLL HOUSE, DU CANE ROAD
LONDON, ENGLAND W12 0UB
United Kingdom

Email: support@viranluxe.com
Contact Page: https://viranluxe.com/pages/contact

1. Introduction

VIRANLUXE (“we”, “our”, “us”) operates this website and is the Data Controller responsible for the processing of your personal data under the General Data Protection Regulation (GDPR).

We are committed to protecting your privacy and handling your data in a transparent and secure manner.

By using our website, you agree to the terms of this Privacy Policy.

If you have any questions, you can contact us at: support@viranluxe.com

2. Data We Collect

We may collect the following personal data when you use our website or place an order:

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

  • IP address and browser information

  • Order details

Payment information is not stored by us. All payments are securely processed by third-party payment providers (such as Stripe).

We only collect data necessary to fulfill your order and provide our services.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity (to process your order)

  • Legal obligations (tax and accounting requirements)

  • Legitimate interests (fraud prevention and service improvement)

  • Consent (for marketing communications, if you opt in)

5. Data Sharing

We do not sell or rent your personal data.

We may share your data only with trusted third parties necessary to operate our business, including:

  • Payment processors (e.g. Stripe)

  • Shipping and logistics providers

  • IT, hosting, and service providers

  • Customer support or marketing tools (if used)

All third parties are required to protect your data and only use it for the services they provide.

We may also disclose personal data if required by law or legal authorities.

6. International Data Transfers

Your data may be transferred and processed outside the European Economic Area (EEA) when necessary to fulfill orders or operate our services.

When this occurs, we ensure appropriate safeguards are in place to protect your data.

7. Cookies

We use cookies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

  • Provide personalized content

You can manage or disable cookies through your browser settings or cookie consent banner. However, some features of the website may not function properly without cookies.

8. Email Communication

We may send you emails regarding:

  • Order updates and confirmations

  • Customer support responses

  • Marketing offers (only if you have explicitly opted in)

You may unsubscribe from marketing emails at any time using the link provided in the email.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce agreements

After this period, your data is securely deleted or anonymized.

10. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at: support@viranluxe.com

11. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of online transmission is 100% secure.

12. Third-Party Services

Some services on our website (such as payment processing and shipping) are handled by third-party providers.

These providers have their own privacy policies governing how they handle your data.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. Continued use of the website after changes means you accept the updated policy.

14. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United Kingdom.

15. Contact

If you have any questions about this Privacy Policy, you can contact us:

Email: support@viranluxe.com
Contact Page: https://viranluxe.com/pages/contact